Part-Time Customer Service Representative | Las Vegas, NV

 Part-Time Customer Service Representative

Job Details: 

Ensuring our customers enjoy a seamless and top-notch experience from the beginning to the end. This role relies on exceptional customer service skills and deep product knowledge to serve as the central point for service inquiries, ensuring the best possible outcome.

Job Responsibilities:

• Handle incoming support tickets with care, whether they come through emails, phone calls, website inquiries, or any other channels.
• Expected to grasp a depth understanding of company policies and products, applying them appropriately to each case with a personal touch.
• Taking charge of support cases and tickets as they enter the ERP system.
• Skillfully navigate inquiries to resolution, ensuring timely responses to customer questions and addressing requests that arise in the meantime.
• Close out tickets only after the customer is satisfied with the support given.
• Manage carrier claims process including securing accurate information.
• Investigating lost packages
• Managing online orders and checking for any fraudulent activity.
• Warranty Claims: Initiating warranty claims procedures when applicable equipment issues arise.
• Follow up on orders with customers and see if there are any additional questions or if we can help with any future orders.
• Additional duties and projects as assigned.

Requirements:

• High school diploma or equivalent
• Manage incoming support tickets: emails, phone calls, website inquiries, etc.
• Expected to gain the appropriate understanding of company policies & products to apply to each case as appropriate.
• Managing support cases and tickets as they come into the ERP system.
• Efficiently manage inquiries though to completion, including prompt replies to customer questions and requests that emerge in the interim.
• Close out tickets only after the customer is satisfied with the support given.
• Manage carrier claims process including securing accurate information.
• Investigating lost packages
• Managing online orders and checking for any fraudulent activity.
• Warranty Claims: Initiating warranty claims procedures when applicable equipment issues arise.
• Follow up on orders with customers and see if there are any additional questions or if we can help with any future orders

Working Environment:

• This role is office-based meaning that your primary work location will be your home office. You may be required to travel from time-to-time and/or work from our offices. You are expected to keep your home-office space clean, and any and all client information in a secure location.

If you are a motivated individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.

Address

American Barbell LLC

Las Vegas, NV

89115 USA

Industry

Business

Posted date

February 01, 2024